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Payment is expected within4 days after the purchase date.
We accept PayPal for payments and you may use the checkout system to complete the payment process.An unpaid item (UPI) complaint will be filed with upon non-receipt of payment after7 days of the purchase date.
If you need to make payment by phone please call us at 888-755-0075
We offer FREE SHIPPING 365 days a year within the United States.
Depending on the size & weight of the item purchased, your package will be shippedwith one of the following companies:
Please make sure your shipping information (name & address) is correct within PayPal.
We are not responsible for any wrong or undeliverable addresses.
Typically orders are processed and shipped out within 24-48 hours (not including weekends and holidays) after payment has cleared. Once an item has shipped and left our warehouse, delivery within the U.S., is generally within 2-7 working days.
International delivery times are typically between 7-21 business days but can varydue toCustoms ( USA and your country) and the country's postal service. IF YOU HAVE NOTRECEIVED YOUR ITEM WITHIN THE TIME FRAME STATED, PLEASE NOTIFY US IMMEDIATELY AND WE WILL GLADLY ASSIST YOU.
LuxeBuyand all shipping carriers used do not guarantee shipping times. We ship via USPS® First Class Mail, Priority Mail, Express Mail, FedEx and UPS with delivery confirmation.
We provide assistance in purchasing, please contact us at 888-755-0075for help to prevent any ordering mistakes. All non-defective returns are subject to a 25% restocking fee or full value exchange minus shipping costs. Before returning any item, you must contact us for a RMA# within 7 days of your invoice date. The RMA# must be written or printed on outside of package. All items returned without a RMA# will be refused. Defective items may be returned for a exchange of the same item only. All items must be in "new" condition, in original packaging with all contents included. Any discrepancies could result in a delay or partial forfeiture of your credit. No credits or refunds will be issued until customer agrees to 's mutual return agreement. For all lighting products, please test item for factory defects prior to installation. No cancellation, refund, or exchanges on special order items.LuxeBuy will not be liable if you order the wrong product. If you receive a product that does not match the description in the listing, please contact us immediately and we will resolve the issue and cover all fees. For any shipment that is refused or returned due to incorrect address provided by customer, you will be responsible for fees associated with reshipping item. Shipping costs are not refundable. We will issue a full refund for the product when your return meets these guidelines. The cost of shipping will be credited only in those instances where the return is a result of our error.