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- About Us
- Payment
- Returns
- About Us
- Payment
- Returns
- About Us
- Payment
- Returns
Make sure your return meets all return requirements as outlined in the Return Policy section.
Before returning an item you must call us for your Return Authorization Number. You will be emailed a return address label.
The return address label, including your Return Authorization Number, must be affixed to the outside of the package. Failure to do so will delay the processing of your return and trigger a 15% research fee.
The original packing slip or a copy, along with a completed Merchandise Return Form (on back) should accompany the return.
All returns must be sent shipping pre-paid. Retain your tracking information until your return is completed.
Return Policy
Before returning a product, you must call Atlantic British for a Return Authorization Number.
Returns for credit or exchange must be made within 30 days of receipt and must be in the original cartons and packaging in “new-sale” condition.
All items must be returned shipping pre-paid, including duties, customs and special handling charges, where applicable. C.O.D.’s will not be accepted.
Shipping charges are non-refundable.
•There are no returns on special order items.* Special orders must be prepaid in advance.
•There are no returns on workshop or parts manuals.*
•There are no returns on diagnostic equipment.*
•There are no returns on videos and CD-ROMs/DVDs.*
•There are no returns on paint pens or paint supplies.*
•There are no returns on electrical parts – including gauges, relays, lights, bulbs, starters, alternators, regulators, switches, wiring harnesses and sensors.*
On returns due to our error, your shipping expense may be reimbursed, with prior approval, based on standard ground service shipping rates. If a re-ship is necessary, we will pay for standard ground service charges.
On returns not due to our error, a restocking fee of up to 20% may be charged.
If you believe your order is short and missing items or that the dollar total is wrong or needs modification, you must report the issue to us within ten (10) days of receipt of goods.
Warranty
Atlantic British Ltd. / British Pacific guarantees all parts against defects for 1 year from the purchase date.* We offer a full refund or exchange up to 30 days from date of purchase,* provided all the return conditions are met (*excluding special orders, shop manuals, diagnostic equipment, videos, CD-ROMs, DVDs, paint pens and electrical parts). All parts are subject to the manufacturer’s warranty for workmanship and material. Labor is not included. Failure of a part due to misuse, incorrect installation or failure of related parts is not covered by warranty and is not the liability of Atlantic British Ltd. or British Pacific.
Damaged Shipments
Damaged shipments are the responsibility of the carrier. Should your shipment packaging appear to be damaged or opened when you receive it, check the contents in the presence of the driver. Report any discrepancies and file a damage claim with the carrier at that time.
Recording damaged shipments is the responsibility of the customer. You must have the driver note all damages on the freight bill before you sign for the package, if you choose to accept the package.
Save all packing materials your order was shipped in until your claim is settled.
- About Us
- Payment
- Returns
- About Us
- Payment
- Returns